Privacy policy for helvarionaqe.com
How we handle your personal information and keep it secure
Introduction to our privacy approach
We are committed to protecting your privacy and ensuring your information is handled in accordance with Australian law. This policy explains how we collect, use, and safeguard your personal data.
By using our subscription service, you agree to the collection and processing of information as described in this policy. Changes to our practices will be communicated here.
What information we collect
We collect information you provide directly, as well as data from your use of our website and services.
Information you provide directly
- • Name, contact details, and subscription preferences
- • Communications with our team, including support requests
- • Billing information for subscriptions and payments
- • Feedback or reviews you submit
- • Any documents or files you choose to upload
Information collected automatically
- • IP address and device characteristics
- • Website usage data, such as pages visited
- • Session times and access logs
- • Browser type and settings
- • Cookie and analytics data
How we use your information
Your data is used to deliver subscription services, communicate with you, and improve our offerings.
- • Managing your subscription and account
- • Sending service updates or notifications
- • Responding to your enquiries and requests
- • Analysing usage for service improvement
- • Maintaining website security and compliance
- • Processing payments and issuing invoices
- • Conducting internal research in compliance with law
Our promise: We do not sell or share your personal data with third parties except as required by law or to deliver our services.
When we share your data
Information may be shared with service providers or as required for compliance with legal obligations.
Service providers
We partner with trusted vendors for payment processing, IT support, and analytics, ensuring they meet privacy standards.
Legal requirements
We may disclose information to comply with Australian regulations or lawful requests.
Anonymous statistics
Aggregated, non-identifiable data may be used for reporting and service improvement.
Your privacy rights
You have the right to request access, correction, or deletion of your information, and to object to certain uses.
- • Request access to your data
- • Correct inaccurate or outdated information
- • Request removal of your data
- • Obtain a copy in a portable format
- • Object to specific processing activities
- • Request limits on how we use your data
To exercise your rights or ask questions, contact our privacy team using the details below.
How we protect your data
We use technical and organisational measures to safeguard your information against loss, misuse, or unauthorised access.
Technical protections in place
- • Encryption of data in transit and at rest
- • Firewalls and secure server infrastructure
- • Regular vulnerability assessments
- • Access controls and monitoring
Organisational safeguards
- • Staff privacy training and policy adherence
- • Restricted access to sensitive data
- • Regular audits and compliance checks
- • Incident response protocols
How long we keep your information
We retain data for as long as needed to provide our services or meet legal requirements.
- • Kept during active subscription period
- • Not collected or stored
- • Retained as needed for service
- • Stored securely for compliance
- • Kept only with your consent
You may request deletion of your data at any time, subject to legal obligations.
Transfers outside Australia
If data is processed outside Australia, we ensure privacy safeguards are in place.
- • Contractual clauses with service providers
- • Risk assessments for international transfers
- • Compliance with Australian privacy law
- • User consent where required
Cookies and tracking
Our website uses cookies to improve functionality, security, and user experience. You may control cookie preferences via your browser.
Cookie types used
- • Enable core website functions and security
- • Help us analyse site performance
- • Remember your preferences
- • Support customised features
Adjusting cookie settings may affect your experience.
Changes to this policy
We may update our privacy policy. Significant changes will be communicated through this page or direct notice.
- • Updated website notifications
- • Email alerts for major changes
- • Clear version and date stamps
- • Access to prior versions upon request
Review this policy regularly to stay informed.
Contact our privacy team
Questions about privacy? We're ready to help.
helvarionaqe
17 Gould Road, Herston, QLD 4006 Australia
Phone: +61.8.6407.6131
Email: content@helvarionaqe.com
Policy last updated September 1, 2025
Effective from September 1, 2025